New Users

Assumptions

A User Template has been created for the type of user you are wanting to create.

Add New User

1. Login to the Cornerstone CX Administration Portal.

2. Select Contact Center Administration from the left side navigation bar.

3. Select which User Type you want to add from the menu under the Users section:

4. Contact Center Users

5. Unified Communications Users: Non-contact center user.

6. Select Add User.

7. Select the appropriate template from the dropdown box:

8. Add User based on Template:

9. Optional: If you want to create an Amazon Connect user at the same time as creating a Cornerstone CX user (ie. you haven't already created a new user in Amazon Connect already), click the checkbox and fill out the following:

   • Security Profile
   • Group Hierarchy
   • Routing Profile
   • Default Password
   • ACW Timeout
     
     

10. The populate the following section with the user details

    • Login Name - Note: this must match the user created in Amazon Connect
    • First Name
    • Last Name
    • Email
      
      

11. Select Add Users on the top right. The new user will now appear in the users list.

For more information about modifying, adding and deleting Users and User Profiles, check out our section on User Administration.