Whitelisting a URL in Amazon Connect

The Cornerstone CX agent/user UI replaces the the out the box Amazon Connect CCP from a user perspective. This domain URL must be white-listed as an Approved Origin for your Amazon Connect Instance for the Cornerstone CX agent/user UI to function correctly.

When logged in to your AWS Account, from the AWS Console:

1. Navigate to the Amazon Connect service page.

2. Click on your Amazon Connect instance that you will be integrating your Cornerstone CX with.
   
   
   
   

3. In the left navigation pane, choose Approved Origins, and select + Add Origin

4. Enter your Cornerstone CX domain (https://cornerstonecx.co.nz) as a new Approved Origin. This is the same domain as is used in your Cornerstone CX Administration Portal URL.